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The 9/11 attacks were unimaginable to most, if not nearly all Americans. Here’s a look at some of the ways things were never the same after that horrible day 20 years ago.

TALES OF 9/11

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Friends of Flight 93 President Donna Gibson was living in Pittsburgh on Sept. 11, 2001, when United 93 crashed in Shanksville — a moment that, at the time, seemed underplayed compared to the gripping images of first responders battling through smoke and rubble in the wake of the World Trade …

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Glenn Billings of Billings Funeral Home in Woodward, Oklahoma, was part of a mortuary team that goes to disaster sites and helps identify and return bodies to their families. He took a class two weeks before the Oklahoma City bombing and was told, "You must be prepared."

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Dr. Dianna Black and her husband, Nicholas, headed to work together. He went to an Army meeting in Crystal City, Arlington, Virginia, while she was preparing to make her way to the Army’s new headquarters — construction of the office was just two weeks old.

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When Bob Morrison was a boy, he lived across the street from a firehouse. When the alarms would sound, his father would tell him to get his shoes on and come with him because someone needed help.

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The 9/11 attacks were unimaginable to most, if not nearly all Americans. Here’s a look at some of the ways things were never the same after that horrible day 20 years ago.

FLIGHT 93